Refund policy

1. Eligibility for Returns & Refunds

• Returns and refunds are only applicable for defective or damaged products.
• The return request must be initiated within 3 days of delivery.

2. Return Process

• Customers must report defects or damages within 3 days of receiving the product.
• Provide images/videos as proof of damage.
• Once approved, the customer will be guided on the return process.
• The product must be returned in its original packaging, unused, and in the same condition as received.

3. Refund Process

• If a return is approved by Backdropindia, refunds will be credited within 7-10 business days.
• Refunds will be issued via the original payment method.
• Shipping fees for returns will be borne by the customer unless the return is due to a manufacturing defect or damage during transit.

4. Non-Refundable & Non-Returnable Items

• Custom designs and personalized products.
• Products damaged due to misuse, mishandling, or improper installation.

5. Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.
• Cancellations after 24 hours will not be accepted.

For any refund or return requests, please contact our support team at 📱 +919328083099 or 📧 info@backdropindia.in